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Terms & Conditions

Policies, Terms & Conditions
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Website Usage T & C's

This website is owned & operated by cactusandlime.com. Throughout the content of this website, the terms “we”, “us” and “our” refers to cactusandlime.com. By using this website and making online purchases from us, you are accepting and agreeing to all terms, conditions, policies and notices stated throughout the site.

Cactusandlime.com. reserve the right to update, change or replace any part of these Terms & Conditions. It is your responsibility to check our website regularly for terms and policy changes. By using or accessing our website following any changes, you are agreeing to and accepting those changes.

Privacy Policy

We take your privacy very seriously and that is why we will only ever collect and retain information about you, that is provided when completing a contact form on the website or by completing a transaction.

By completing a contact form or placing an order with cactusandlime.com, you are giving us the authority to contact you in the future with any promotional emails, exclusive offers and product updates. You will however have the opportunity to opt out of receiving any future correspondence from us on receipt.

Payments

All accept all major credit cards & PayPal

Copyright

Your use of this site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the products and any other items on this site.

All such items including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property and other laws. Any reproduction or redistribution of the items is prohibited unless you have received prior authorisation from us.

Exchange and Returns

Cactusandlime.com does not refund products due to a “change of mind”. All items are quality checked before they are packaged for delivery and in the rare case that you find your items are damaged or faulted on arrival, please contact us immediately and within 14 days of the purchase date on the receipt to arrange a refund or gift card. All returns or exchanges must be in their original condition, unused condition and original packaging. Return delivery costs and any subsequent damages from returned deliveries are the sole responsibility of the customer.

Customers are entirely responsible for all delivery costs associated with returned items and exchanges. We recommend sending items by recorded delivery to ensure their safe arrival as cactusandlime.com will not be held responsible for any items lost in the post. We are not able to exchange or refund any returned items that are lost in the post.

If you have received an item that has been damaged during delivery or is faulted, please e-mail hello@cactusandlime.com before sending any items.

Delivery

All items are despatched within 24 hours of placing your order. We use Royal Mail to deliver our packages and we find the average delivery time is 2-3 days from the date you place your order with us (within mainland UK), however all delivery times are estimated.

Please email us at hello@cactusandlime.com if you feel that your order has taken longer than expected and we will look into this for you.

Our Promise to You

At cactusandlime.com we pride ourselves on our outstanding customer service and the quality of our products. We make every effort to make sure that all prints and products available to buy on our website are accurately represented with images and full a description.

In the unlikely event that an item you have ordered is not available or we are not able to complete your order for any reason, we will contact you within 2 days to advise you of this and discuss supplying an alternative item or provide you with a full refund.

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